Frequently Asked Questions

1. What products do you sell?

We offer a selection of health and wellness products designed to support your everyday wellness routine.

2. Where are you located?

We are proudly based in Nigeria and serve customers across the country.

3. How long does delivery take?

Delivery times depend on your location. Most orders are delivered within 2–7 business days after processing.

4. Do you deliver nationwide?

Yes. We deliver to customers across Nigeria, including major cities and many surrounding areas.

5. How much is delivery?

Shipping costs depend on your location and will be calculated or communicated during checkout/order confirmation.

6. How can I place an order?

Simply select the product you want, add it to your cart, and complete checkout. You can also contact us if you need assistance placing an order.

7. What payment methods do you accept?

We accept the payment methods available at checkout. Depending on your location, payment options may include bank transfer, card payment, or other available payment methods.

8. Can I track my order?

Yes. Once your order has been dispatched, we will provide available delivery or tracking information.

9. Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. We can only guarantee cancellation before the order has been processed or dispatched.

10. Can I return a product?

Return eligibility depends on the product and its condition. Please contact us before returning an item so we can provide the appropriate instructions.

For health and wellness products, opened or used items may not be eligible for return for hygiene and safety reasons.

11. What if I receive the wrong or damaged product?

Please contact us as soon as possible after receiving your order. Include your order number and, where possible, clear photos of the product and packaging so we can review the issue and assist you.

12. Are your products safe to use?

Products should always be used according to their packaging, instructions, and recommended usage. If you have an existing medical condition, take medication, are pregnant or breastfeeding, or are unsure whether a product is suitable for you, consult a qualified healthcare professional before using it.

13. Do your products cure medical conditions?

Our products should not be considered a substitute for professional medical advice, diagnosis, or treatment. We do not recommend using any wellness product to replace advice or treatment from a qualified healthcare professional.

14. How can I contact you?

If you have questions about our products, orders, or delivery, please contact us:

WhatsApp: [Your WhatsApp Number]
Email: [Your Email Address]
Location: Nigeria